Privacy Policy

1. Introduction

Welcome to Edugram (“we”, “us”, or “our”). We operate the Edugram platform — an educational service designed for CBSE and NCERT students in India (Classes 6–12). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

By accessing or using Edugram, you agree to the practices described in this policy. If you do not agree, please discontinue use of the platform.

2. Information We Collect

We collect information you provide directly and information generated through your use of the platform:

• Account Information: Name, email address, and password when you register for an account.
• Profile Information: Class level, subjects of interest, and academic preferences you choose to provide.
• Usage Data: Pages visited, resources accessed, forum posts, search queries, and time spent on the platform.
• Device Information: Browser type, operating system, IP address, and device identifiers for security and service improvement purposes.
• Communications: Messages sent via forum posts, support requests, or other communication features.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Edugram platform and its features.
• Personalise your learning experience based on your class, subjects, and study habits.
• Process your account registration and authenticate your identity.
• Respond to your support requests, questions, and feedback.
• Send service-related communications such as account updates and policy changes.
• Monitor platform usage to detect and prevent abuse, fraud, or violations of our Terms.
• Analyse aggregate usage trends to improve content and functionality.
• Comply with applicable laws and legal obligations.

We do not use your personal information for targeted advertising or sell it to third-party advertisers.

4. How We Share Your Information

We do not sell or rent your personal information. We may share your information in the following limited circumstances:

• Service Providers: Trusted third-party vendors who assist us in operating the platform (e.g., cloud hosting, authentication, analytics), bound by confidentiality agreements.
• Legal Requirements: When required by law, court order, or governmental authority, or to protect the rights, property, or safety of Edugram, our users, or the public.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, provided the successor party agrees to honour this Privacy Policy.
• With Your Consent: For any other purpose with your explicit consent.

Forum posts and public interactions are visible to other registered users of the platform by design.

5. Data Security

We implement industry-standard technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include encrypted data transmission (HTTPS), secure password hashing, and access controls.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

6. Children's Privacy

Edugram is designed for students in Classes 6–12, many of whom may be under 18 years of age. We are committed to protecting the privacy of younger users. We do not knowingly collect personal information from children under 13 without verifiable parental consent.

If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us at edugram.ggn@gmail.com and we will take steps to remove that information promptly.

7. Cookies and Tracking

We use cookies and similar tracking technologies to maintain your session, remember your preferences, and understand how users interact with the platform. These may include:

• Essential Cookies: Required for core platform functionality such as authentication and session management.
• Analytics Cookies: Help us understand aggregate usage patterns to improve the platform.

You may configure your browser to refuse cookies, but this may affect certain features of the platform.

8. Your Rights

Subject to applicable law, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your account and associated personal data.
• Object to or restrict certain processing of your data.
• Withdraw consent where processing is based on consent.

To exercise any of these rights, contact us at edugram.ggn@gmail.com. We will respond within a reasonable timeframe.

9. Third-Party Services

Edugram may integrate third-party services such as Google authentication and AI providers. These services have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of third-party services.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the “Last updated” date at the top of this page and, where appropriate, notify registered users via email or an in-platform notice.

Continued use of Edugram after changes are posted constitutes your acceptance of the revised policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: